Frequently Asked Questions
ORDERING
How do I place an order?
To request a quote, simply click the "Request for Quote" button next to the product you're interested in, fill in your details, and our team will contact you to discuss pricing and further details.
Can I buy in bulk or smaller quantities?
Yes, we offer both bulk and smaller quantities. Specify your desired quantity when requesting a quote, and we’ll tailor the price and availability accordingly.
What is your minimum order quantity (MOQ)?
Our minimum order quantity (MOQ) varies depending on the commodity. Please specify the product and quantity you’re interested in when requesting a quote, and we’ll provide the MOQ details.
Can I request a sample before placing a bulk order?
Yes, you can request a sample of the product before placing a bulk order. Please contact us to arrange for a sample, and we will provide details on the associated costs and shipping arrangements.
What if I need to change or cancel my order?
Changes or cancellations to orders must be requested as soon as possible. Once the order has been confirmed and processed, changes or cancellations may be subject to specific terms and conditions outlined in our sales agreement.
PAYMENT
What payment methods do you accept?
We accept T/T (Telegraphic Transfer) and L/C (Letter of Credit) as payment methods. For T/T payments, a 30% deposit of the total order value is required upon confirmation of the order. The remaining balance is due after shipment and before the release of shipping documents.
What is your return and refund policy?
Due to the nature of bulk agricultural commodities, returns are generally not accepted once the goods have been shipped. We focus on ensuring high product quality through rigorous checks before shipment. Any concerns regarding product quality or discrepancies should be reported promptly. Our return and refund policy is outlined in the sales contract, and we will work with you to address any issues according to the agreed terms.
SHIPPING
What is the delivery process like?
After finalizing the quote, we will discuss shipping options, including costs and estimated delivery times, based on your location and the type of commodities ordered. Our prices are FOB, so additional shipping costs may apply.
Do you ship internationally?
Yes, we can arrange international shipping depending on your location and order size. Please provide your location when requesting a quote for shipping details.
What are your shipping and handling charges?
Shipping and handling charges are based on the destination, weight, and volume of the order. These charges will be calculated and included in your quote. For more accurate details, please provide your shipping address when requesting a quote.
How do you handle customs and import duties?
Customs and import duties are typically the responsibility of the buyer. We can assist with providing necessary documentation for customs clearance. For detailed guidance, please consult with your local customs authorities.
QUALITY & SUPPORT
How do you ensure product quality?
We work with a network of reputable suppliers and conduct regular quality checks to ensure that our products meet high standards. For large orders, you may request a sample for quality verification before confirming the full order.
What is your return and refund policy?
Due to the nature of bulk agricultural commodities, returns are generally not accepted once the goods have been shipped. We focus on ensuring high product quality through rigorous checks before shipment. Any concerns regarding product quality or discrepancies should be reported promptly. Our return and refund policy is outlined in the sales contract, and we will work with you to address any issues according to the agreed terms.
How do I contact Sentra for support or questions?
You can reach us via email at sales@sentragoods.com or by phone at +62 87730050065. We’ll get back to you as soon as possible.